CLICK & COLLECT

CLICK & COLLECT

Orders ready when customers are.

Goods are placed in the right compartment; the customer receives a notification and opens the door with a PIN, QR code or app.

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CODE OR APP

PIN, QR code or app

24/7

order collection

IMMEDIATE

automatic customer notification

ORDER JOURNEY

How does an order reach the customer?

See which order is ready in a compartment and which has been collected.

Order

Placed online, by phone or at the counter.

Preparation

Staff assemble the order.

Load compartment

Assign the order to an available compartment.

Notification

The customer receives a PIN or QR code.

Collection

The right door opens for the customer.

Order completed

The system marks the order complete.

INTEGRATION

Connect your sales channel, notifications and compartments.

Start manually or connect the machine to your online shop and order management through the API.

Order source

Online shop, phone order or service counter.

Management

Assign a compartment and track order status in the web app or via the API.

Customer and staff

The customer receives a code by SMS or email. Staff see which compartments need filling.

EXCEPTIONS AND STATUS

Track orders and resolve problems.

Ready for collection
The order is ready in a compartment. The customer receives a notification and collection deadline.
Collected
The door was opened and the order completed successfully.
Expired
The collection deadline has passed. Staff receive a notification.
Access failed
The code or door needs checking. The event is logged.

BEFORE YOU ORDER

Know the key terms upfront.

Before production starts, we agree on the model, configuration, location, price and schedule.

INVESTMENT

From €12,000

VAT is added. The final price depends on the model, configuration, finish and installation.

DELIVERY TIME

6–8 weeks

Typical production time for a standard machine. We confirm a separate schedule for a custom order.

PAYMENT

Outright purchase

You buy the machine at the agreed price. We confirm the exact price and payment terms in the quote.

WARRANTY

12 or 24 months

Pro models have a 24-month warranty and Lite models a 12-month warranty. Paid extensions are available: up to 15 years for Pro models and up to 5 years for Lite models.

What we confirm in the quote

We list the machine price, transport, installation and training separately. We also clarify any recurring fees for the app, data connection, payment service and maintenance. Only the equipment and work named in the quote are included in the price.

What installation requires

The site needs a stable base, power connection and room to open doors and restock. Before ordering, you receive the dimensions, connection and service-space requirements for the selected model.

NEXT STEP

Offer order collection after closing time.

Describe your ordering process, package dimensions and daily order volume. We will recommend compartments and an access method.

Get a quote

We reply within 2 hours during business hours. Mon–Fri 9:00–18:00.