1. Data controller
The data controller is Premium Vending Machines OÜ (registry code 16927360, VAT number EE102741665), Rako tee 4, 76921 Liikva, Harku Parish, Harju County, Estonia. Contact: info@premiumvend.ee, +372 5457 0054.
2. Data we process and where it comes from
We process the information you provide through the website form or in communication with us: your name, company name, email address, phone number, product category and enquiry details. This includes information about the proposed location and machine. When you use the website, we may collect technical data such as your IP address, device and browser information, and cookie preferences.
3. Purposes and legal basis
We use your data to respond to enquiries and prepare a quote before entering into a contract, to fulfil a contract, to provide customer support and billing, and to improve service security and quality based on our legitimate interests. We use optional analytics and marketing only with your consent.
4. Recipients and processors
Hosting, email, IT support, analytics and advertising service providers may access data to the extent necessary. We enter into the required data processing terms with them. We disclose data to a public authority only where legally required.
5. Transfers outside the EEA
If a service provider processes data outside the European Economic Area, we use appropriate safeguards such as an adequacy decision by the European Commission or standard contractual clauses, and apply additional safeguards where necessary.
6. Retention periods
We keep enquiries that do not lead to a contract for up to 24 months; customer and contract records for the duration of the relationship and until the limitation period for claims expires; accounting records for 7 years; and technical logs generally for up to 12 months. Your cookie preference is stored for up to 12 months or until you change it.
7. Your rights
You may request access to, correction or deletion of your data, restriction of processing, and data portability. You may object to processing based on legitimate interests. You can withdraw consent at any time. We generally respond within one month and may verify your identity first.
8. Complaints
If you believe your data is processed unlawfully, please contact us first. You can also complain to the Estonian Data Protection Inspectorate at Tatari 39, 10134 Tallinn, info@aki.ee, www.aki.ee, or bring a case before a court.
9. Automated decisions
We do not make decisions based solely on automated processing of website form data that have legal or similarly significant effects on you.
10. Security and changes
We apply appropriate technical and organisational measures and restrict access according to job duties. If we change this policy, we will publish the new version on this page and update its date.